Shipping and Re-Shipping Policy | Deus Medical Official Reseller

At Deus Medical Official Reseller, we prioritize your satisfaction and security. This page outlines our shipping and re-shipping policies to ensure a seamless experience for our customers.

Shipping Information

We ship all our products from the European Union to provide you with high-quality health solutions. Due to the sensitive nature of our products and the associated risks, we do not disclose our specific shipping location.

We offer reliable shipping options to ensure that your order reaches you safely and efficiently. Below are our shipping methods:

• Reship for EU Countries: We provide expedited shipping within EU countries, ensuring fast and secure delivery.
• Reship for the Rest of the World: We also ship to locations outside the EU, utilizing trusted carriers for international shipping. Please note that delivery times may vary depending on your location.

Re-Shipping Policy - Europe

Damaged Orders

If a customer's order is damaged:

• Request detailed pictures of the parcel showing the receiver's details.
• Ask for pictures of the damaged products.

Once your manager confirms the status, we will re-ship the items for free.

Lost Orders

If an order has not been delivered within 45 days after the dispatch date:

• Email us with the tracking number.

After your manager confirms the status, we will re-ship it for free.

Seized Orders

We have not encountered seizures in the EU. However, if this occurs, we will re-ship the order for free.

Re-Shipping Policy - Rest of the World

Damaged Orders

If a customer's order is damaged:

• Request detailed pictures of the parcel showing the receiver's details.
• Ask for pictures of the damaged products.

When half of the damaged goods' value is paid and confirmed, we will re-ship the full value of goods.

Lost Orders

If an order has not been delivered within 45 days after the dispatch date:

• Email us with the tracking number.

When half of the lost goods' value is paid and confirmed, we will re-ship the full value of goods. For safety reasons, re-shipping will only occur when a new receiver and shipping address is provided.

Seized Orders

If an order is seized:

• Request a 120 dpi picture of the envelope with the letter received from customs or FDA, showing the receiver's name.
• Request a 120 dpi picture of the letter received from customs or FDA, showing the receiver's name.

When half of the seized goods' value is paid and confirmed, we will re-ship the full value of goods. For safety reasons, re-shipping will only occur when a new receiver and shipping address is provided.

We will not re-ship if:

• The customer cannot provide the required 120 dpi pictures.
• The customer cannot provide a new receiver and delivery address.

We do not re-ship to the following locations:

• Canada
• New Zealand
• Norway
• Singapore
• South Korea
• Australia
• Saudi Arabia
• Countries in Africa
• Countries in South America
• Israel
• UAE